Frequently asked questions

Message us on WhatsApp at +1 809 720 9547 with the tentative date, location and service you need. We send availability in under 24 hours, a detailed proposal and a simple agreement. Booking is confirmed with a 50% deposit (local transfer or card) and the balance is due on the day of service.

We accept local bank transfer (BHD, Banreservas, Popular, Scotiabank), credit and debit cards (Visa, Mastercard, AmEx) and for international clients Wise or Zelle. For weddings and larger projects we can split payment into 2-3 installments with a signed schedule.

Standard deposit is 50% of the total to lock the date. The remaining 50% is due on the session day or, for weddings, before the event. For recurring services (monthly construction drone, repeated corporate events) we offer 30-day net contracts against invoice.

Cancellations more than 14 days out: full deposit refund. Between 14 and 7 days: 50% of the deposit is refundable. Less than 7 days: deposit is applied as credit toward a new date within 6 months. For weddings the policy is stricter and is agreed in the contract.

For outdoor sessions we monitor weather 48 hours ahead. If rain probability exceeds 60% we reschedule at no extra cost. For weddings and events where rescheduling isn't possible we shift to plan B (covered locations, light windows) and always carry backup gear for weather.

Times vary by service: real estate 48-72 hours, portraits 5-7 days, corporate events 7-10 days, weddings 4-6 weeks for the full gallery with a sneak-peek in 7 days. 24-hour express delivery is available for an extra fee depending on the project type.

Babula Shots operates with a core team of certified photographers and IDAC-licensed drone pilots. For each project we assign the photographer with the most experience in that session type (weddings, real estate, portraits, drone). Before the session you know the assigned photographer's name and can review their portfolio.

Sony Alpha cameras (A7 IV, A7R V), Sony G Master prime and zoom lenses (24-70 f2.8, 70-200 f2.8, 35 f1.4, 85 f1.4), Profoto and Godox lighting for studio and events, DJI Mavic 3 Pro and Mavic 3 Cine drones, RS3 Pro gimbal for video. All gear has backups on every shoot to prevent failures.

Yes. We offer volume discounts for 3 or more properties on the same day in close zones (Santo Domingo, Punta Cana, Santiago). We coordinate routes to minimize transfer time and deliver galleries separated by SKU so they're easy to upload to portals and MLS.

We cover all of the Dominican Republic. No transfer fee: Santo Domingo and Distrito Nacional. Flat fee: Punta Cana, La Romana, Casa de Campo, Santiago, Bávaro. Other zones (Samana, Las Terrenas, Cabarete, Jarabacoa, Constanza, Barahona) quoted per project including transfer and, if applicable, lodging.

Yes. We deliver files in the dimensions and formats each portal rewards: 1080-1280px wide, 4:3 horizontal, no watermarks. For MLS we also deliver a print-ready version. File names follow an SKU scheme so bulk uploads are simple.

Furnished, well-presented properties convert 40-60% better than empty ones. If the property is empty and there's no budget for real staging, we offer virtual staging where we add furniture and decor to finished photos digitally. It costs 30-40% less than physical staging and takes 5-7 days.

Yes. We work in WhatsApp, email and on-set in Spanish and English. For international clients (US, Canada, Europe) we coordinate all pre-session communication via email in English and send bilingual contracts on request. The photo team speaks professional English and knows the cultural references of American, Canadian and European weddings and sessions.

As a policy we don't deliver RAW files. RAWs are unedited raw files that can give a wrong impression of the final work quality. What we deliver: edited JPEG files at high resolution, print-ready up to large sizes, with personal or commercial usage rights per the contract. For clients who require RAW for professional archival purposes we quote as an add-on.